Etching Wood Privacy Policy

Our contact details 
Name: Etching Wood
Address: 20 Selby Road, Uckfield, TN22 5EB
Phone Number: +44 7725 197809
E-mail: privacy@etching-wood.co.uk
 
The type of personal information we collect 
We currently collect and process the following information:
– Personal identifiers, contacts and characteristics
– Email address


How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
– For bookings
– Emergencies
We use the information that you have given us in order to 
– Store bookings
– Identify trends
We will not be sharing this information with any other party.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting: privacy@etching-wood.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.

How we store your personal information 
Your information is securely stored. 
We keep Name, Email and Phone numbers for 12 Months. We will then dispose your information by deleting from our database.

Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information. 
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at privacy@etching-wood.co.uk, +44 7725 197809 or 20 Selby Road, Uckfield, TN22 5EB. If you wish to make a request.




How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@etching-wood.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk